Terms of Service

Last Updated: March 26, 2025

Welcome to Xabi! These Terms of Service (“Terms”) govern your use of Xabi, an AI scheduling assistant provided by The Micro Company AB (“we,” “us,” or “our”). By accessing or using Xabi, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the service.

1. Description of Service

Xabi is an AI-powered scheduling assistant designed to help you manage and schedule meetings efficiently. It integrates with your calendar and email to propose meeting times, send invitations, and handle rescheduling. Xabi also leverages third-party artificial intelligence tools (including but not limited to AI services from OpenAI, Anthropic, and others) to interpret your natural-language requests and enhance scheduling suggestions. Xabi is offered as a subscription service (via a paid plan) globally by The Micro Company AB, based in Stockholm, Sweden. We do not currently offer a free plan. By using Xabi, you acknowledge that you have read and understood these Terms, and you agree to abide by them. Xabi’s functionality may evolve over time as we add or improve features.

Eligibility: You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use Xabi. By creating an account, you represent that you have the authority to enter into these Terms, either on your own behalf or on behalf of a company or organization.

2. Account and Authentication

To use Xabi, you need to create an account and, if required, authenticate Xabi’s access to your calendar and email. You agree to provide accurate, current, and complete information during signup and to keep your account information updated. If you create an account on behalf of an organization, you must have the authority to bind that organization to these Terms, and “you” will refer to that organization.

• Account Security: You are responsible for maintaining the confidentiality of your login credentials. Keep your password and any API or authentication tokens secure. Do not share access to your account with unauthorized persons. If you suspect any unauthorized use of your account or a security breach, you must notify us immediately at our support contact (see Contact Information below). We may suspend or disable accounts that we believe are compromised or used in violation of these Terms.

• Authentication: Xabi may require integration with third-party services (such as Google Calendar, Microsoft Outlook/Office 365, or other email providers). By connecting these services, you grant Xabi permission to access your calendars, contacts, and email metadata as needed to provide the scheduling service. This might include reading your calendar events, sending emails or meeting invites on your behalf, and updating event details. You are responsible for complying with those third-party providers’ terms (for example, Google or Microsoft terms) when you allow Xabi access through their APIs.

• Account Usage: Your account is personal (or limited to your organization’s internal use). You agree not to impersonate anyone or use another user’s account. You must provide truthful information; creating accounts with false details or for the purpose of abusing the service is prohibited. We reserve the right to refuse registration or cancel accounts that violate these requirements.

3. Payments and Billing

Xabi is a paid subscription service. By subscribing, you agree to pay the applicable fees and any taxes associated with the plan you select. All pricing is provided during the signup or upgrade process.

• Payment Processor: Payments are handled through Stripe, our third-party payment processor. By providing a payment method, you authorize us (and Stripe, on our behalf) to charge your card or chosen payment method for all fees due. We do not store your full payment card details on our servers; all payment information is processed securely by Stripe. You must comply with any Stripe terms of service or policies that apply to you as a user of their payment platform.

• Billing Cycle: Your subscription will be charged in advance on a recurring basis (e.g., monthly or annually, depending on the plan you choose). Auto-Renewal: Unless you cancel, your subscription will automatically renew at the end of each billing cycle, and you authorize us to charge the then-current subscription fee to your payment method on file. We may adjust the subscription fees for future periods; if we do, we will notify you in advance (for example, via email or via an in-app notification). If you continue using Xabi after the price change takes effect, you will be deemed to have accepted the new price.

• No Free Plan: Xabi does not currently offer a free tier. Payment is required to maintain access to the service. If a trial or promotional period is provided, it will be subject to these Terms and any additional terms of the trial. After any trial ends, you will need to provide payment to continue using the service.

• Cancellation: You can cancel your Xabi subscription at any time through your account settings in the Xabi dashboard or by contacting our support. Cancellation will stop future billing and take effect at the end of your current paid term. No Refunds: Unless required by law or stated otherwise, we do not provide pro-rated refunds for unused time in your subscription period. This means if you cancel before the end of a paid month or year, you will typically retain access until the end of that period, but you will not receive a refund for the remaining unused days. We may make exceptions or offer refunds in special cases at our discretion (for example, if we terminate the service early or you encounter a serious issue caused by us).

• Failed Payments: If a payment fails (e.g., due to an expired credit card or insufficient funds), we will notify you and may retry the charge. If payment remains outstanding, we may downgrade, suspend, or terminate your access to Xabi. You are responsible for providing a valid payment method and updating it as needed. Any late payment may incur interest or fees as allowed by law (though we prefer to work with you first to resolve payment issues).

• Taxes: Our fees are exclusive of any applicable sales, use, value-added, or other taxes. You are responsible for any taxes or duties payable in your jurisdiction for the use of Xabi (except taxes on our income). If we are required to collect taxes from you, we will add them to the charges (for example, VAT for EU customers), unless you provide a valid tax-exempt certificate.

4. Use of Data

Using Xabi involves sharing certain data with us, including personal data. We take your privacy seriously and handle data in accordance with our Privacy Policy (please refer to it for detailed information on data practices). Below is a summary of how Xabi uses your data:

• Data You Provide: When you use Xabi, you may provide information such as your name, email address, calendar data (e.g., events and availability), contacts or invitees’ emails, and email metadata (such as subject lines or timestamps of messages related to scheduling). Xabi uses this information to perform the service – for example, to check your availability, propose meeting times, send meeting invitations or reminders, and update your calendar events.

• Access to Email and Calendar: If you grant Xabi access to your email account or calendar, Xabi will read and process relevant information (like identifying emails that involve scheduling or reading calendar events) to automate scheduling tasks. Xabi may also send emails on your behalf (such as confirming a meeting time with your contacts). We access and use this data solely to provide and enhance the scheduling services you have requested, and for no other purpose.

• AI and Third-Party Processing: Xabi uses advanced machine learning algorithms and may rely on third-party AI service providers (for example, natural language processing APIs from OpenAI, Anthropic, or similar) to interpret your requests and communications in order to provide smart scheduling suggestions and automated responses. We only transmit the minimum necessary information to these AI tools for them to perform the function you’ve requested. Any data sent to such third-party AI services is used strictly to provide you with a user-facing feature (like understanding a scheduling request or drafting an invite email) and not for the AI provider’s own purposes. For instance, OpenAI does not use API data to train its models by default openai.com
  , and we ensure that any AI partners we use are under obligations not to retain or use your data to train their generalized models. We have agreements or technical measures in place so that these third-party tools process your data only to deliver the Xabi service results and then dispose of it. By using Xabi, you consent to this limited sharing and processing of your data with AI services only as needed to fulfill your requests. We do not allow these providers to use your information for training their general AI models, for building profiles, or for any purpose other than providing the Xabi functionality to you.

• Analytics and Improvement: You agree that we may collect and use analytical data related to your usage of Xabi. This includes things like feature usage frequency, response times, error logs, and general interaction logs. We use this data in aggregated or anonymized form to analyze performance and improve Xabi’s features and algorithms. For example, understanding common scheduling patterns or preferences (without identifying any user) can help us optimize our scheduling AI. We do not use the content of your personal emails or calendar events to improve the service for others in any way that would reveal your identity or specific information. Any internal machine learning training or algorithm tuning that uses user data is done on data that has been anonymized or combined with other users’ data, so it cannot be linked to you. Your personal calendar details and email content are never exposed to other users or unrelated third parties; they are only used internally to make Xabi smarter and more efficient in accordance with these Terms.

• Privacy, Security and Compliance: We handle personal data in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) for our users in the European Economic Area, and other relevant privacy laws. That means we implement appropriate technical and organizational measures (such as encryption in transit and at rest) to protect your data. We do not sell your personal data to third parties. We may share data with third-party service providers (including third parties such as Google and other companies that provide services like cloud hosting, email/calendar integration, or AI processing on our behalf) solely as needed to operate Xabi, and always under obligations of confidentiality and security. We do not allow our personnel to read the content of your emails or calendar events except in very limited situations: for example, if you explicitly request support and consent to our team assisting with a specific issue that requires accessing your data, or if we are required by law or need to do so for security reasons (such as investigating abuse). Any such access will be limited to the minimum necessary. If you contact us for support, any information you voluntarily provide (for example, screenshots or descriptions of a scheduling issue) will be used only to help resolve your problem and will be retained only as long as needed for that purpose (or as required by law or legitimate interests such as improving our support processes). For more details on how we protect and handle your information, please see our Privacy Policy.

• Google API Data (Limited Use): If you connect Xabi to your Google Workspace applications (such as Google Calendar or Gmail), you acknowledge that Xabi will access and use data from those services to provide its functionality. Our use and transfer of information received from Google APIs will adhere to Google’s API Services User Data Policy, including the “Limited Use” requirements developers.google.com
  . In practical terms, this means: (a) We only use data obtained via Google APIs to provide or improve user-facing features in Xabi that you have requested, and for no other purposes. (b) We do not use data from Google services to develop, train, or improve any generalized machine learning or artificial intelligence models outside of your own use of Xabi developers.google.com
  . Any machine learning processing on Google-sourced data is done only to serve you (for example, interpreting an email to schedule a meeting) and not to build or enhance capabilities for unrelated users or products. (c) We do not transfer Google API-derived data to third parties except as necessary to provide the Xabi service features (and in those cases, only under the strict conditions described above, ensuring the data is not used for any other purpose), or as required for legal compliance or security. (d) We do not allow humans to read your Google data except with your affirmative permission for support cases or as necessary for security/legal reasons, consistent with Google’s limited use rules. In short, information we receive from your Google account is never used for advertising, profiling, or to train broad AI models – it is used only to serve you through Xabi’s user-facing features, in compliance with Google’s policies and these Terms.

• Data from Invitees or Third Parties: If you use Xabi to schedule meetings with others, you might provide us with third-party data such as your invitees’ names and email addresses or their availability. You confirm that you have the consent or legal right to share that information with us for the purposes of scheduling. We will use that information only to facilitate the meeting (for example, sending an invitee an email on your behalf to confirm a time or requesting their availability). If an invitee interacts with Xabi (e.g., by responding to scheduling emails or links), that data will also be handled according to our Privacy Policy and the same limited-use principles described above.

• Internal Machine Learning Improvements: Xabi’s AI scheduling algorithms may improve over time by learning from scheduling interactions in the aggregate. By using Xabi, you grant us the right to use your data for our internal operations and service improvements as described in these Terms. However, any such use will not include using your identifiable personal information to train generic models. For example, we may observe that certain meeting times are commonly accepted by users and adjust our suggestions accordingly, but we will not use the text of your private emails to train a general AI model. This training or improvement process will never expose personal details about you or your contacts to other users or to any external party. If you prefer to opt-out of certain data usages (where permitted by law, such as objecting to processing under GDPR), please refer to our Privacy Policy or contact support to inquire about available options. We will honor applicable rights and requests regarding your data. To reiterate: we do not use your data to train any non-personalized AI models that would be shared outside of Xabi’s service to you, in line with the “Limited Use” commitments above.

• Communications: We may send you service-related communications and alerts (for example, confirmation of a subscription payment, notices of meetings scheduled by Xabi on your behalf, or important updates about the platform). We might also send you product updates, tips, or offers via email. You can opt-out of non-essential promotional communications at any time by following the unsubscribe instructions in those messages or by contacting us. (Transactional or service-critical communications, such as security alerts or subscription confirmations, may still be sent as they are necessary for the operation of the service.)

Please review our Privacy Policy for more details on data collection, use, and your rights regarding your personal data (such as access, correction, deletion, and data export). By using Xabi, you agree that we can process your data as described in these Terms and in the Privacy Policy, and you acknowledge that Xabi’s integration with third-party services (including Google and AI providers) is solely to provide the intended user-facing functionality in accordance with all applicable privacy and security requirements.

5. User Responsibilities

When you use Xabi, you agree to use the service responsibly and adhere to the following obligations:

• Provide Accurate Information: You must provide true, accurate, and current information in your interactions with Xabi (and in your account registration). For example, if Xabi asks for your working hours or time zone to schedule meetings, you should provide correct information.

• Use for Lawful Purposes: You may only use Xabi for lawful purposes. You agree not to use Xabi to schedule or facilitate any meeting that involves unlawful activity, and you will not use the service to transmit any content that is illegal, defamatory, harassing, infringing, or otherwise violates any rights of others. If you are subject to any regulations (for example, workplace policies or data protection laws) regarding the scheduling of meetings or sharing of data, you are responsible for compliance with those regulations when using Xabi.

• No Abuse of the Service: You must not misuse Xabi or interfere with its normal operation. This includes not attempting to hack, exploit, or reverse-engineer the service, not deploying any harmful code (viruses, worms, etc.) through Xabi, and not using Xabi in a manner that disrupts the service for other users. You should not overload Xabi with unreasonable requests or use it to send spam or unsolicited mass communications.

• Respect Privacy and Consent: If you use Xabi to schedule meetings involving other individuals, you should ensure you have the right to share their information with Xabi (as noted in Section 4). You are responsible for obtaining any necessary consents from invitees or colleagues before sharing their contact details or scheduling on their behalf via Xabi. Additionally, if an invitee asks to stop receiving scheduling emails from Xabi, you should honor that request (and you can let us know if an invitee wants to opt-out of communications).

• Review Automated Actions: Xabi aims to automate scheduling, but as noted, AI can make mistakes. You are responsible for reviewing important actions taken by Xabi (such as emails drafted in your name or meetings scheduled) especially in critical scenarios. While Xabi will do its best to interpret your instructions accurately, you should monitor the output, particularly at the beginning of use, to ensure it aligns with your intentions. If you notice any error or unwanted action, you should correct it (for example, cancel a mistakenly scheduled meeting) and inform us if necessary so we can improve the service.

• Keep Credentials Secure: You must maintain the security of your Google account (or any third-party accounts linked to Xabi) and your Xabi account. Do not share your Google OAuth tokens, passwords, or Xabi login with others. If you leave your company or no longer want to use Xabi with a certain calendar, properly disconnect Xabi’s access. You are responsible for any actions taken through your accounts by an authorized or unauthorized person if you failed to keep your access secure. Always use strong passwords and appropriate security measures on your devices to protect your accounts.

• No Impersonation or Unauthorized Access: You will not impersonate any person or entity or misrepresent your affiliation with a person or entity when using Xabi. You will not attempt to access accounts or data that do not belong to you. Unauthorized access or use of any other user’s data through Xabi is strictly prohibited and may be unlawful.

• Comply with Export and Use Restrictions: Xabi is offered globally, but by using it you agree to comply with all applicable laws in your jurisdiction, including export control and data usage laws. For example, if you are in a country subject to embargoes or restrictions, or if the data you are handling is subject to special regulations (like personal health information), you are responsible for ensuring your use of Xabi is lawful under those rules. We do not intend Xabi to be used in violation of any country’s regulations.

If you violate any of the above responsibilities, we reserve the right to take appropriate action, which may include suspension or termination of your access to Xabi (as detailed in the Termination section), and, if your actions cause legal harm, we may seek remedies to the extent allowed by law.

6. Intellectual Property

Xabi and all related materials are protected by intellectual property laws. It’s important you understand what rights you have and what rights you give us when using Xabi:

• Our Intellectual Property: All content, software, algorithms, and materials comprising the Xabi service or found on our website or app – including but not limited to text, graphics, logos, button icons, images, audio clips, computer code, and the design and arrangement of these – are the property of The Micro Company AB or its licensors. These are protected by Swedish and international copyright, trademark, patent, trade secret, and other intellectual property laws. “Xabi” and its logo are trademarks or service marks of The Micro Company AB. All rights that are not expressly granted to you in these Terms are reserved by us.

• Your Right to Use Xabi: We grant you a limited, revocable, non-exclusive, non-transferable right to use Xabi in accordance with these Terms. This license is solely for the purpose of using the scheduling services as intended. You do not obtain any ownership in Xabi or its software by using the service or by paying for a subscription – you are simply getting a permission (license) to use our service. You agree not to copy, reproduce, modify, distribute, or create derivative works based on any part of Xabi, except as explicitly allowed by us. For example, you may not scrape our databases or reuse our software code in another application without permission.

• Restrictions: You shall not remove or obscure any copyright, trademark, or other proprietary notices on the Xabi website, app, or any reports or outputs generated by Xabi. If we provide any downloadable tools or plugins (for example, a browser extension or an email add-on for Xabi), you may download and install one copy of such tool on your device only for your personal or internal business use in connection with Xabi, and you must not disassemble, decompile, or modify it. If you are unsure if a certain use of Xabi’s material is permitted, please contact us for clarification.

• Feedback: We welcome feedback, suggestions, or ideas about Xabi (“Feedback”). If you choose to submit Feedback to us, you agree that we can use it freely for any purpose, without any restriction or compensation to you. We own all rights to improvements or modifications made to Xabi based on your Feedback. (This allows us to incorporate user suggestions quickly without complicated licensing negotiations.)

• Your Data and Content: You retain ownership of any content and data you submit or upload to Xabi, such as the information in your calendar events, the content of your emails, or any notes and instructions you provide. We do not claim ownership of your personal data or content. However, to allow us to provide the service, you grant us a license to use your content and data for the purposes of operating the service. Specifically, you grant us a worldwide, royalty-free, sublicensable (to our service providers including third-party processors like cloud hosts or AI providers, solely for work on our behalf), limited license to host, copy, transmit, display, and process your content and data for the purpose of operating, maintaining, and improving Xabi in accordance with these Terms and our Privacy Policy. For example, we will temporarily copy your calendar events to our servers to analyze them for scheduling, or we might display parts of your meeting info to an invitee in an email. This license is only to provide the service to you and to make necessary technical improvements as described in the “Use of Data” section above. It does not give us any rights to use your content for unrelated purposes, and it does not affect your ownership rights.

• Third-Party IP: Some features of Xabi may include or rely on third-party content, technology, or libraries (for example, an API from Google or a user interface library from a third party). All such third-party materials are the property of their respective owners and may be subject to their own license terms. Our inclusion of them is under appropriate licenses, and we are not granting you any rights to those third-party intellectual property beyond what is needed for Xabi’s operation. Similarly, if Xabi displays content that is owned by others (for example, if an invitee replies with a message that Xabi shows to you, or if Xabi uses an AI service to generate text, that text may be subject to certain use terms of the AI provider), you must respect those proprietary rights. You may not remove or alter any third-party copyright or trademark notices that appear in the service.

• No Rights to Xabi Name or Marks: This Agreement does not grant you any rights to use the “Xabi” name, logos, domain names, or other brand features without our prior written consent, except as necessary to identify the service you are using. Any permitted use of our trademarks shall be in accordance with any guidelines we provide.

7. Limitations of Service

While we strive to make Xabi highly reliable and accurate, there are important limits to what we promise. This section explains the boundaries and disclaimers about Xabi’s service:

• No Service Level Agreement (SLA): Xabi does not come with a guaranteed uptime or performance level at this time. We do not offer a formal SLA for uptime or response times. The service is provided on an “as is” and “as available” basis (see Limitation of Liability below for more on the warranty disclaimer). This means that while we aim for near-continuous availability, Xabi may occasionally be down for maintenance, experience technical issues, or have bugs. We will try to schedule maintenance during low-usage times and, whenever feasible, provide advance notice (for example, via an email or a banner in the app) for planned downtime. However, we cannot guarantee that the service will be uninterrupted or error-free at all times.

• Accuracy and AI Limitations: Xabi uses artificial intelligence to interpret emails and schedule meetings. AI has limitations – misunderstandings or errors can occur. For example, Xabi might misunderstand an ambiguous email or propose a meeting at an inconvenient time if instructions are unclear or conflicting. We encourage you to review Xabi’s actions (as noted in User Responsibilities). We disclaim liability for scheduling mistakes that occur due to AI interpretation errors, but we will work to correct any issues if you report them. Ultimately, you should not rely on Xabi for infallible or mission-critical scheduling without human oversight. The service is a tool to assist you, and final responsibility for meeting arrangements and confirmations rests with you.

• Third-Party Services: Xabi’s performance and features depend on various third-party services, such as calendar providers (e.g., Google Calendar, Microsoft Outlook/Office 365), email servers, communication and conferencing tools (e.g., Gmail, Outlook, Zoom, Microsoft Teams), AI platform providers (e.g., OpenAI or Anthropic APIs for language processing), and payment processors (e.g., Stripe). We do not have control over these third-party services, and therefore we are not responsible for their performance, reliability, or security. We are not liable for downtime, data loss, or breaches originating from third-party systems. For example, if Google’s API is down or changes in a way that disrupts Xabi’s integration, it may temporarily affect Xabi’s ability to sync your calendar or read your emails. Similarly, if an OpenAI service is unreachable, Xabi’s ability to understand natural-language instructions may be limited, or if Stripe has an outage, our ability to process payments could be delayed. We will make reasonable efforts to adapt to third-party changes and keep the service running smoothly, but some issues might be outside our control.

• Support Services: We provide a support channel (for instance, email support via our support email in the Contact Information section). While we strive to respond quickly to support inquiries, we do not guarantee any specific response time or resolution time. No formal support SLA is offered. Our support team is usually available during regular business hours (Stockholm local time) on weekdays, excluding holidays. We will do our best to help you troubleshoot issues or answer questions. Complex issues may take longer to resolve, and we appreciate your patience. For critical issues (like the service being completely down), we treat them with high priority. Any information you provide to our support team will be kept confidential and used only to assist you. We retain support communications and data only for as long as necessary to resolve your issue and improve our services, after which we delete or anonymize it in accordance with our Privacy Policy.

• Backups and Data: We perform regular backups of user data on Xabi’s systems to prevent loss in case of a system failure. However, we cannot guarantee that a backup can restore all your data to a specific point in time in every scenario. We encourage you to keep copies of important information (for example, your primary calendar still resides with your calendar provider, and your emails remain in your email account). In the unlikely event of data loss or corruption on our side, we will attempt to restore from our backups and will inform affected users of any significant incidents. Data Deletion: If you delete data or disconnect Xabi (for example, by removing Xabi’s access to your Google account or deleting your Xabi account), our backup systems may retain that data for a limited period (generally no more than 30 days) as part of standard archival processes, but we will not restore or use it except if required for compliance with law or for disaster recovery purposes. We will ensure that such data is eventually purged from our backups according to our retention policies. (Refer to our Privacy Policy for more details on deletion and retention.)

• Beta Features: Occasionally, we might offer preview or “beta” features in Xabi to let users try new functionality. These beta features will be labeled as such, and they may be experimental or less stable than core features. Beta features are provided “as is” without any guarantees and may be changed or removed at any time. Your feedback on beta features is welcome, but you should use them at your own discretion, understanding that they could behave unexpectedly or sub-optimally.

• No Emergency Use: Xabi is not a service for emergencies or time-critical communications with guaranteed delivery. You must not rely on Xabi to send urgent meeting notices or critical communications that could result in harm if delayed or missed. For example, do not use Xabi for scheduling emergency responder meetings or any situation where a failure or delay in scheduling could lead to personal injury, death, or serious property or environmental damage. While Xabi aims to be fast and reliable, it is not designed for real-time guaranteed delivery or fail-safe performance in emergency scenarios.

• Modification of Service: We reserve the right to modify, update, or discontinue Xabi (or any part of it) at any time. We are continually improving the service, and that means features may be added or removed. If we discontinue a core part of the service or the entire service, we will give you advance notice when feasible and, if applicable, refund any prepaid fees for the period after discontinuation. Changes to features that do not materially reduce functionality may be made without prior notice, but we will endeavor to communicate major changes through our website or via email. We are not liable to you for any modification, suspension, or discontinuation of the service in accordance with these Terms (see Termination and Limitation of Liability sections for more details).

8. Termination

Both you and we have the right to terminate this agreement under certain circumstances. Here’s how termination works:

• Your Right to Terminate: You may stop using Xabi at any time. If you wish to terminate (close) your account entirely, you can do so through your account settings or by contacting us. Termination of your account will typically be effective immediately or at the end of your current subscription period if you’ve already paid. Keep in mind that canceling your subscription or deleting your account will result in loss of access to Xabi’s features and any data stored exclusively on Xabi. For example, if Xabi stored unique preferences or notes for you, those might be deleted upon account closure. If you cancel your subscription but do not delete your account, you may retain limited access as determined by any free or limited functionality we allow, or your account may become inactive.

• Our Right to Terminate or Suspend: We reserve the right to suspend or terminate your access to Xabi (or delete your account) at our discretion, with or without prior notice, if we reasonably believe that any of the following has occurred:

  • You have violated these Terms (for example, you engaged in a prohibited or unlawful use, or breached the User Responsibilities above).

  • Your use of Xabi creates risk for us or other users (for instance, your usage is causing potential legal liability, security issues, or disrupting the service for others).

  • You fail to pay subscription fees when due, after receiving reminder notices.

  • We decide to discontinue the service entirely (as noted under Modification of Service).

• In most cases (other than service discontinuation), if circumstances allow, we will attempt to notify you of the issue and give you an opportunity to correct it before termination. For serious violations or urgent issues, we may suspend access immediately (to prevent harm) and notify you afterward.

• Effect of Termination: Upon termination (by either party), your right to use Xabi ceases immediately. We will deactivate or delete your account and delete or anonymize associated data in accordance with our data retention practices. Generally, if your account is terminated, we may retain your data for a short period for backup, audit, or legal obligations, but we will not actively maintain or use it (except as required by law). Refer to our Privacy Policy for specific details on account deletion. Any licenses or rights granted to you under these Terms will end upon termination. However, any sections of these Terms that by their nature should survive termination (such as intellectual property ownership, disclaimers, limitations of liability, and indemnification) will continue to apply even after the agreement is ended.

• No Liability for Termination: Neither you nor we will be liable to the other for termination of the service in accordance with these Terms. If we terminate your account without cause (meaning you haven’t breached the Terms and it’s not due to your misconduct), and you are a paying customer, we will refund any prepaid amounts for the remaining subscription period after the termination date. If the termination is due to your breach of these Terms or misconduct, we will not be obligated to refund you. Termination shall not affect any claim either party may have against the other arising prior to the effective date of termination.

• Reactivation: If your account was suspended or limited due to non-payment or a minor issue, and you resolve the issue (for example, by updating your payment information and paying amounts due), we may reactivate your account at our discretion. However, we are not required to restore an account once it has been terminated, especially if it was terminated for a serious violation of the Terms. You might be required to create a new account (and we must approve it) to use Xabi again in the future.

• Exporting Data: Before terminating your use of Xabi, you should export or save any information you may need from the service. During use, key data such as your meetings and contacts remain in your own calendar or email, but if Xabi stored any additional information (e.g., settings or logs), you may request a copy from us prior to deletion. We can assist, upon request, with exporting certain data (like a list of upcoming meetings Xabi handled or custom settings), if it’s feasible. After termination, you will likely lose access to the Xabi interface and any data stored exclusively in it, so plan accordingly. We are not responsible for any data that is lost due to termination, so long as we complied with the data portability and retention commitments in these Terms and our Privacy Policy.

9. Limitation of Liability

Please read this section carefully – it limits the liabilities that The Micro Company AB may have towards you. While we aim to provide a high-quality service, there are certain liabilities we will not assume.

• As-Is Service & No Warranty: Xabi is provided to you “AS IS” and “AS AVAILABLE,” without warranties or guarantees of any kind. To the fullest extent permitted by law, we and our affiliates, suppliers, and partners disclaim all warranties (express or implied) related to Xabi, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that might arise from course of dealing or usage of trade. We do not warrant that Xabi will meet your requirements, achieve any intended results, be compatible or work with any other software, calendars, or services (except as expressly stated by us), operate without interruption, or be error-free. We cannot guarantee that data (such as calendar information or emails) will be 100% accurate or secure when processed by Xabi (although we do take security measures as described in our Privacy Policy).

• No Liability for Certain Types of Damages: To the maximum extent permitted by law, in no event will The Micro Company AB or its directors, officers, employees, partners, agents, or suppliers be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages, or any loss of use, lost profits, lost business, lost revenue, loss of data, or loss of goodwill, or the cost of procuring substitute services. This limitation applies regardless of the legal theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. For example, we are not liable if Xabi fails to schedule a meeting and you miss a business opportunity, or if a glitch in Xabi causes a double-booking and you incur costs to fix it, or if unauthorized access to your account through Xabi results in alteration or loss of your data.

• Cap on Direct Damages: To the extent we are found liable for any claim arising out of or related to these Terms or your use of Xabi, our aggregate liability to you for all claims (cumulative) is limited to the amount you paid us for Xabi in the 12 months immediately preceding the event giving rise to the liability. If you have not paid any amount (for example, if you were on a free trial or if we provided you a complimentary period), our liability for such claims will be zero, to the extent permitted by law. This means, for instance, if you paid $100 over the last year for Xabi, that is the maximum total amount we would owe you for all problems combined, whether one large issue or multiple smaller issues. This cap is an overall limit and will not increase if there are multiple claims or events.

• Exceptions: Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so parts of the above limitation may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law. Nothing in these Terms is meant to limit liability for death or personal injury caused by our negligence where such liability cannot be limited by law, or for our own intentional misconduct or gross negligence, or for any other liability that cannot be excluded or limited under law. Additionally, the above limitations are not intended to affect any statutory rights you may have as a consumer that cannot be waived or limited by contract. For example, if applicable law in your jurisdiction provides you certain remedies for product defects or failures, those rights are not overridden by these Terms.

• Release: To the extent permitted by law, you release The Micro Company AB and its affiliates and partners from any and all liability, claims, or obligations that are not expressly described in these Terms. If you are a California resident, you waive California Civil Code §1542 (which says that a general release does not extend to claims unknown to the creditor at the time of release which, if known, would have affected the settlement) – meaning that you release all claims you do not know of or suspect to exist as well.

The limitations of liability in this section reflect the allocation of risk between us and you and form an essential part of the basis of the bargain between The Micro Company AB and you. You agree that these limitations will apply even if any limited remedy fails of its essential purpose.

10. Indemnification

You agree to indemnify, defend, and hold harmless The Micro Company AB, its affiliates, officers, directors, employees, agents, and partners from and against any and all third-party claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and costs) arising out of or related to any of the following:

• Your Use of Xabi: Any use of the service by you (or anyone using your account) that violates these Terms or applicable law. For example, if you use Xabi to send out unlawful spam emails and someone files a claim against us because of it, you would be responsible for our defense and any resulting liabilities.

• Your Breach of These Terms: Your violation of any provision of these Terms, or any representation or warranty you provide herein. If your breach of the Terms causes us to face legal action or other expenses (whether you did so knowingly or not), you agree to cover all associated costs and losses.

• Violation of Rights of Others: Your violation of any rights of another person or entity in the course of using Xabi. This includes, for example, if you schedule a meeting and in doing so you infringe someone’s privacy rights or intellectual property (perhaps by sharing content you have no right to share), or if an invitee or third party claims that you improperly provided their data to Xabi without authorization, and we incur liability as a result.

• Content or Data Issues: Any content you provide or actions you take through Xabi that result in a claim. For instance, if you input defamatory or illegal content into a meeting invite or an email that Xabi sends out, and that leads to a lawsuit against us, or if you use Xabi to commit fraud or any other unlawful act, you agree to indemnify us for the consequences.

Indemnification Process: If we receive a claim for which we believe you are responsible under this indemnification clause, we will promptly notify you (using the contact information we have on file, if available). You will then be expected to immediately take over the defense of the claim, including selecting counsel reasonably acceptable to us and paying all defense costs. You must not settle any such claim without our prior written consent if the settlement imposes any obligation on us or does not include a full release of us. We reserve the right to participate in the defense with our own counsel at our own expense, and you agree to cooperate with us in defending the claim. If you do not promptly assume the defense after notice, we may (but are not obligated to) defend or settle the claim ourselves and you agree to reimburse us for all costs incurred, including any settlement payments or judgments.

Your indemnification obligations will survive any termination or expiration of these Terms, meaning that even after you stop using Xabi or delete your account, you will still be responsible for claims arising from your use of the service during the time you did use it.

11. Changes to Terms

We may update or modify these Terms from time to time to reflect changes in our service, legal obligations, or for other operational reasons. We want to keep you informed about changes:

• Notification of Changes: If we make material changes to the Terms, we will notify you by reasonable means. This could include sending an email to the address associated with your account, posting a prominent notice on our website or within the app, or a similar method of communication. Minor updates (such as clarifications, grammar fixes, or minor adjustments that do not materially affect your rights) may not be individually notified, so we encourage you to review the Terms periodically.

• Acceptance of Changes: Any changes to these Terms will be effective when posted on our website (or as of the effective date stated in the notice, if one is provided). If you continue to use Xabi after the Terms have been updated, that will constitute your acceptance of the revised Terms. If you do not agree with the changes, you must stop using Xabi and, if applicable, cancel your subscription or terminate your account before the new Terms take effect.

• Review Frequency: We include a “Last Updated” date at the top of this document for your reference. It’s a good practice to check back on this page from time to time. We aim not to change the Terms too frequently or arbitrarily, but as our business and the legal environment evolve, updates will be necessary. By staying informed of the current Terms, you ensure you know your rights and obligations when using Xabi.

• Material Changes and Your Rights: If a change to the Terms materially affects your rights or obligations, we may, at our discretion, provide an additional advance notice and possibly an opportunity for you to reject the changes by terminating your account before the changes apply. For example, if we were to add an arbitration clause or significantly change the governing law or dispute resolution provisions, we would inform you in advance. However, most updates are likely to be routine or to clarify existing practices, and your continued use of Xabi after an update signifies your acceptance.

• Archived Versions: For transparency, we may keep previous versions of these Terms available (for example, via an “Archive” or “History” link on our website) if the changes are significant. This allows you to see how the Terms have evolved over time.

Remember, these Terms form a contract between you and us regarding your use of Xabi. It’s important to understand them and stay updated on any changes. If you have questions or concerns about any changes to the Terms, please contact us — we value user feedback and will gladly explain any updates.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with these Terms or your use of Xabi (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Sweden. We choose Swedish law because The Micro Company AB is registered and operates in Sweden.

• No Conflict of Laws: We will apply the substantive laws of Sweden without regard to its conflict of law principles. In legal terms, this means that if you are using Xabi from another country, and that country’s choice-of-law rules would normally result in a different jurisdiction’s law applying, those rules are overridden such that Swedish law will still apply to the maximum extent permitted.

• Consumer Protection: If you are using Xabi as a consumer (i.e., for personal use and not as part of a business), and the laws of your country of residence grant you certain non-waivable consumer rights or protections that would conflict with Swedish law, then those consumer rights take precedence to the extent they apply. Nothing in this Governing Law section is meant to override mandatory consumer protections in your home jurisdiction. In such cases, this section means that Swedish law governs all issues that can be lawfully governed by it, and any specific consumer rights under your local law that cannot be waived will remain in force.

• International Use: Xabi is accessible globally. While these Terms are governed by Swedish law, you are responsible for complying with any local laws in your own jurisdiction that apply to your use of Xabi. For example, if you are in a country that restricts the use of certain AI services or requires particular data handling practices, you should adhere to those rules when using Xabi. These Terms do not confer any protection that would allow you to violate local law. If using Xabi would violate laws in your location, you should not use Xabi.

13. Dispute Resolution

We hope to resolve any issues you have with Xabi quickly and amicably. However, if a dispute does arise between you and The Micro Company AB, this section outlines how we agree to proceed:

• Contact Us First: If you have any dispute, claim, or controversy arising out of or relating to Xabi or these Terms, you agree to first contact our support team at the email provided in the Contact Information section below and attempt to resolve the issue informally. Most problems or misunderstandings can be resolved through communication, and we appreciate the chance to address your concerns before formal proceedings.

• Jurisdiction and Venue: In the event that we cannot resolve a dispute informally, any legal proceedings (other than arbitration, if elected as below) must be brought in the courts of Sweden. Specifically, the courts located in Stockholm, Sweden shall have exclusive jurisdiction to hear and decide any dispute arising out of or in connection with these Terms or the use of Xabi. Both you and we consent to the personal jurisdiction of these courts. This means you agree not to file a lawsuit against us in any court other than those in Stockholm, Sweden (and we agree likewise, except that we may seek injunctive relief in other jurisdictions if necessary to protect our intellectual property or enforce a judgment).

• Arbitration (Possible): At our sole discretion, we may elect to have any dispute resolved by binding arbitration instead of court litigation, particularly if the dispute involves parties or conduct outside of Sweden. Arbitration is a private process before a neutral arbitrator rather than a judge or jury. If we choose arbitration, we will notify you of that decision. Such arbitration would be conducted under the rules of the Arbitration Institute of the Stockholm Chamber of Commerce (SCC) or a similar reputable arbitration body, applying Swedish law. The seat (legal place) of the arbitration would be Stockholm, Sweden, and unless we agree otherwise, the arbitration proceedings would be conducted in English (or Swedish if mutually agreed). By agreeing to these Terms, you acknowledge that we have the option to choose arbitration for dispute resolution. If arbitration is chosen, the arbitrator’s decision will be final and binding, and any court with appropriate jurisdiction can enforce the arbitration award. We will not require arbitration for disputes where applicable law prohibits mandatory arbitration (for example, certain consumer disputes in jurisdictions that disallow it).

• Class Action Waiver: You and The Micro Company AB agree that any disputes will be resolved on an individual basis and not as part of any class, collective, or representative action. This means neither you nor we will participate in a class-action lawsuit or class-wide arbitration against each other. You waive any right to participate in a class action against us. If for some reason this class action waiver is found to be illegal or unenforceable with respect to a particular claim, then (subject to the next sentence) that claim will proceed in court and not in arbitration, and only on an individual basis. If a claim is found not subject to the class action waiver, then the entirety of the Dispute Resolution section (or at least the arbitration portion, if arbitration had been elected) may be deemed null and void for that claim, and in such case the dispute would be decided by a court of competent jurisdiction, not a class or collective proceeding.

• Limitation on Claims: To the extent permitted by law, any claim or cause of action you have arising out of your use of Xabi or these Terms must be brought within one (1) year after the claim or cause of action arose. If you do not file a claim or initiate proceedings within that one-year period, the claim is permanently barred. In other words, you are waiving the right to bring any claim that is older than 12 months. This one-year limit does not apply where prohibited by law – for example, certain jurisdictions may not allow a contractual shortening of the statute of limitations for consumers, in which case the legally prescribed period would apply.

14. Contact Information

If you have any questions, concerns, or feedback about these Terms or Xabi’s services, please reach out to us. We are here to help and to answer any queries you might have.

• Support Email: hello@offwork.ai

• Legal Notices Email: hello@offwork.ai (You can use this email to send formal legal notices as well. If you need to send physical mail, see the mailing address below.)

• Mailing Address:
  The Micro Company AB
  De Geersgatan 10
  115 29 Stockholm
  Sweden

The Micro Company AB is a company registered in Sweden with registration number 559400-3534.

We prefer communication via email for efficiency, but you can send physical mail to our address for any formal correspondence. When contacting us, please include any relevant information that will help us assist you (for example, the email associated with your Xabi account, a description of your issue or question, and any supporting details). We strive to respond to customer inquiries within 2 business days, though response times can vary.

For reporting bugs or technical issues, you can also use the support portal on the Xabi website (if available) or email the support address above. For privacy or data protection questions, please contact us at hello@offwork.ai.

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Thank you for reading Xabi’s Terms of Service. We appreciate your trust in Xabi as your scheduling assistant. By understanding and following these Terms, you help us maintain a reliable and trustworthy service for everyone. If anything is unclear or if you have suggestions on how to make these Terms more user-friendly, please let us know — we value your feedback. Happy scheduling with Xabi!